Most access issues with 65x6 has a quick and easy fix. Before reaching out to support, it's worth checking a few basics.
Incorrect password: This is the most common reason. Check whether Caps Lock is on, make sure you're entering the correct password for this site specifically, and look out for any accidental spaces before or after it. The "show password" toggle in the form field can help you confirm what you're typing. If you enter the wrong password 5 times in a row, your account is temporarily locked for 15 minutes as a security measure — it's not a ban, just an automatic pause.
Email or CPF not recognized: Make sure the email you're using is the same one you provided when registering at 65x6. It's common to have more than one email address and accidentally use the wrong one. In that case, try the CPF tab — if the number matches the one on your account, it will work regardless of which email you used. If neither option works, contact support with your full name and CPF.
Account locked due to a security concern: If the 65x6 detect login attempts from unusual locations or devices, it may proactively block access. In that case, you'll receive an automatic email with instructions on how to reactivate your account. The process involves verifying your identity with your CPF and may require submitting a document.
2FA code not arriving: If you have two-step authentication enabled and the SMS code isn't arriving, wait up to 2 minutes before requesting a new one — carrier congestion can cause delays. If you're using an authenticator app like Google Authenticator, make sure your phone's time is properly synced (the code changes every 30 seconds based on your device's clock). As a last resort, support can help you recover access through identity verification.
Password reset: Use the "Forgot my password" link on the login form. Enter your registered email and you'll receive a link within 5 minutes. The link expires in 30 minutes — if it doesn't arrive or has expired, request a new one. Also check your spam folder.